Division’s Functions:

Plan, develop, implement, monitor and review the effectiveness and provide advisory services for the following programs:

a. Malaysian Government Performance Index (MyGPI);
b. EKSA & EKSA Kendiri;
c. Key Performance Indicators (KPI) of Cabinet Members;
d. Inspectorate;
e. Public Sector Premier Innovation Award program (AIPSA); and
f. Government Delivery System Towards the Implementation of New Norms (NBPPA).

MYGPI RATING AND EKSA CERTIFICATION SECTION (MYGPI & EKSA)

1. Plan, develop, implement, monitor and review the public sector Malaysian Government Performance Index (MyGPI) Program;
2. Improve business requirements including calculation formulas and MyGPI application governance;
3. Plan, develop, implement, monitor and review the EKSA Public Sector Conducive Ecosystem certification program & EKSA Kendiri;
4. Plan, develop, implement and review the syllabus and list of Champions EKSA & EKSA Kendiri Public Sector; and
5. Provide advisory services to public sector agencies regarding MyGPI and EKSA & EKSA Kendiri programs.

PERFORMANCE MANAGEMENT SECTION (PP)

1. Plan, develop, implement, monitor and review the effectiveness of Key Performance Indicators (KPI) of Members of the Council of Ministers;
2. Conduct engagements, briefings and advisory services on the KPIs of Cabinet Members to 25 ministries and 3 agencies under the Prime Minister’s Department.
   Improve business requirements including the calculation formula and governance of KPI applications for Members of the Cabinet of Ministers; 
3. Plan, develop, implement, monitor and review the effectiveness of the Inspectorate Program (Naziran and Mystery Shopping); and
4. Provide advisory services to public sector agencies regarding the Inspectorate.

INNOVATION RECOGNITION SECTION (PI)

1. Plan, develop, implement, monitor, administer and review the effectiveness of the Public Sector Premier Innovation Award program (AIPSA);
2. Improve business requirements including the calculation formula and governance of the MyAIPSA application; and
3. Plan, develop, implement, monitor, manage and review the effectiveness of the public sector innovation hub repository.

NEW NORMS IN PUBLIC SERVICE DELIVERY (NBPPA)

1. Plan, develop, monitor and review including the effectiveness of the implementation of the Government Delivery System Towards the Implementation of New Norms (NBPPA);
2. Provide advisory services related to the NBPPA program to the Ministries/Departments/Agencies involved; and
3. Prepare a report on the implementation of the NBPPA program to the Top Management of the Public Sector and the Cabinet.