PLANNING, PUBLICATION AND MULTIMEDIA SECTION
A. Planning and Multimedia Unit
1. Plan and coordinate MAMPU Strategic Plan (SKT and KPIs) in accordance with the National Transformation Agenda;
2. Plan and coordinate the preparation of MAMPU Strategic Plan;
3. Conduct a review of the implementation of MAMPU Strategic Plan;
4. Coordinate the use of monitoring systems for MAMPU and BPKK program/project (MyPrestasi);
5. Coordinate, monitor and implement MAMPU Risk Plan;
6. Manage and update MAMPU Portal content;
7. Secretariat for the MAMPU Portal Management Working Committee;
8. Monitor feedback/enquiries/complaints/suggestions received via MAMPU Portal and Webmaster;
9. Manage, monitor, and update the information on MAMPU initiatives, programme and activities;
10. Coordinate the participation in social media MAMPU;
11. To monitor and coordinate feedbacks/ enquiries/ complaints/ suggestions received through MAMPU social media;
12. Coordinate and provide graphic design for promotion, corporate and publication; and
13. Coordinate photography tasks for MAMPU programme and activities.
B. Publications and Library Unit
1 Coordinate and prepare the publication of books, bulletins, annual reports and periodic publications of MAMPU;
2. Coordinate and circulate other MAMPU publications;
3. Manage the publication of circular, instruction letter and guidelines issued by MAMPU;
4. Manage the collections, procurements and borrowing of books in the library;
5. Coordinate library programme/activities;
6. Manage daily record of local newspaper cuttings and report to the Director General’s Office;
7. Plan the annual budget of the library; and
8. Manage the implementation of computerised systems and library websites.
CORPORATE COMMUNICATIONS, PROMOTION AND PUBLIC RELATIONS SECTION
A. Corporate and International Unit
1. Plan and coordinate the improvement of corporate image;
2. To coordinate visits pertaining sharing experiences and best practices related to public service delivery;
3. To monitor and ensure compliance of corporate image;
4. Coordinate programme / activities under the Image and Rebranding Committee;
5. Provide briefings on MAMPU;
6. Monitor and evaluate the compliance of Client Charter;
7. Coordinate and monitor MAMPU complaint management;
8. Facilitate relationship between MAMPU customers and stakeholders;
9. Prepare and conduct MAMPU External Customer Satisfaction Survey;
10. Facilitate Crisis Communication Team (CCT);
11. Coordinate and monitor Customer Service Officer (PKP) at MAMPU Putrajaya customer service counter;
12. Plan and coordinate participation in international programme through technical forums/awards and strategic collaboration;
13. Coordinate international visits for sharing of experience and best practices relating to public service delivery; and
14. Identify new cooperation opportunities and international recognitions.
B. Public Relations Unit
1. Formulate and implement strategic MAMPU Promotion Programme and Public Relations towards the formation of positive images through strategic and effective promotion planning and publicity;
2. Provide promotional material of initiative/product and exhibition;
3. Implement strategic collaboration in public service delivery with media and government agencies;
4. Identify government initiatives to be promoted;
5. Conduct survey on promotion effectiveness of public service delivery;
6. Plan and implement the public service delivery promotion through MAMPU’s main councils;
7. Manage the public service delivery promotion exhibition with public sector agencies;
8. Strengthen the collaboration between public sector agencies; and
9. Conduct public relations activities such as news and latest information on government to MAMPU employees and other public sector agencies.
C. COORDINATION AND SECRETARIAT UNIT
1. Coordinate and prepare draft replies Dewan Rakyat and Dewan Negara;
2. Secretariat to MAMPU Top Management Meeting (MPKM);
3. Secretariat to Division’s meetings;
4. Manage Division’s financial, services and administration affairs;
5. Manage Division’s officers and staff affairs;
6. Provide support services to key activities in all sections; and
7. Coordinate division activities for quality management such as EKSA, ISO and etc.
Updated 01.07.2020
