EG Service Desk provides tier-1 central support and technical assistance to ICT shared service users provided by MAMPU.  EG Service Desk covers  incidents management , service requests and  notification services on disruption of ICT services and ICT security breach. 

The services supported by EG Service Desk are as follows:
1.    Putrajaya Campus Network;
2.    Public Sector Data Centre;
3.    1GOVUC;
4.    Helpdesk for ICT end users in MAMPU; and  
5.    myGovernment Portal.

EG Service Desk operates 24×7 and can be contacted through:

• General Line : +603-8000 8000
• EG Service Desk :+603-8892 4001
• +603-8892 4002 (myGovernment Portal)

For further information please contact:
 
Director General
Unit Pemodenan Tadbiran dan Perancangan Pengurusan Malaysia,
Bangunan MKN Embassy Techzone
Blok B, No. 3200, Jalan Teknorat 2
63000 Cyberjaya, Sepang
Selangor Darul Ehsan
(Attn.:  Director,
            ICT Infrastructure Shared Services and Security Development   Division)

Contact Person :
Dr. Zulkeflee bin Kusin
Senior Principal Assistant Director
Tel.: 03-8872
E-mail: zulkeflee@mampu.gov.my

Puan Sharifah Noorjuliana binti Syed Salim
Senior Assistant Director
Tel. : 03-8872 6234
E-mail: shnjuliana@mampu.gov.my

Updated 01.07.2019