Inspectorate is a mechanism used to monitor the implementation of administrative modernisation initiatives by Government agencies as stipulated under various directives and circulars.

Purpose

To ensure Public Sector agencies undertake continuous improvement efforts to enhance public service delivery.

Reference (Dokumen ini hanya terdapat dalam Bahasa Melayu)

Garis Panduan Pelaksanaan Mystery Shopping

Risalah Mystery Shopping DIY

Mystery Shopping Pamplet (Dokumen ini hanya terdapat dalam Bahasa Melayu)

1. Risalah Jejak Pemantauan- Program Mystery Shopping MAMPU
2. Risalah Jejak Pemantauan Siri 1/2016 – Arahan Pematuhan Waktu Bekerja
3. Risalah Jejak Pemantauan Siri 2/2016 – Mystery Shopping Panggilan Telefon
4. Risalah Jejak Pemantauan Siri 3/2016 – Mystery Shopping Pemantauan Kawasan Larangan Merokok Di Premis Kerajaan
5. Risalah Jejak Pemantauan Siri 5/2016 – Mystery Shopping Pematuhan Waktu Bekerja Dengan Rakan Strategik MAMPU

For further Information:

Director-General
Malaysian Administrative Modernisation and Management Planning Unit (MAMPU)
Level 6, Block B2
Prime Minister’s Department Complex
Federal Government Administrative Centre
62502 Putrajaya
(attn: Director, Management Advisory 2 Division)

Tel No.  : 03-8872 5011
Fax: 03-8888 3565
E-mail : lornie@mampu.gov.my

                                                                                                                                                                                                                                                                                                                                   Updated 01.07.2019